Frequently Asked Questions
Can I have some pricing information please?
Every cake order is different and various factors affect the final price you pay for your cake – ingredients, complexity of design, etc. On average:
- Standard Cupcakes from $0/doz
- Mini Cupcakes from $0/doz
- 3D Cakes from $0/serving, minimum order is $0.
|Frosted Cakes||Approx. Servings||Price|
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How do I place my order?
Use our online shop or fill out a form on our Contact page to send us information about your cake. We will respond to you with a quote. If you choose to place the order, then, select the payment options to confirm the order.
What is your policy on order cancellation or refunds on custom cakes?
Please note that we can not accept any changes to orders the week that the order is due.
Cancellations are not accepted on orders due within a week, and The Sweet House reserves the right to refuse refund of any payment or deposit made on the order.
In the event of a cancellation, contact us in writing no later than one week before the scheduled pickup/delivery date. No cash refunds. Credit will be given toward another cake order that is placed within 3 months of the cancellation. Otherwise, any deposits/payments made on the cancelled order is forfeited.
If for any reason an event for which you made a partial cake payment was cancelled, and we were not notified in writing as stated above, and the cake was not picked up or delivery was denied, you will still be responsible to make full payment on the cake order.
Can I arrange to pick up my cake?
Yes you can. Just let us know when you plan to pick up and we will ensure that it is available for you at that time. Please be punctual for your pickup at the scheduled time.
Do you deliver cakes?
Yes, we do. Monday to Friday, delivery service is provided and can be arranged from 10:00 am to 4:30 pm, and guaranteed to be before 5:00 pm. Saturday delivery is also available from 11:00 am – 5:30 pm.
You, or the person you designate, must be present for the delivery of the cake. In the event that you are not present and the cake is returned to us, you will have to make another payment to have it delivered at a time that is more convenient for you.
Do you charge for wedding cake consultations?
No, we don’t. If you decide to book your wedding cake with us, a fee required and applied toward the purchase of your cake.
Do you offer free cake tasting?
Sorry, we do not.
The information that you provide to us will only be used solely for our purposes, to gather information about your order so that we might be able to customize our services in order to serve you better. We guarantee that the information we have about you will not be sold, rented, or exchanged for benefits to other companies. We, however, use third parties to aid us in providing great service to you, such as payment processing, mail delivery and order fulfillments. In the event that your personal information is provided to third parties, we assure you that such information will be handled in the strictest confidence. We are committed to protecting your privacy and to ensure your online transaction is secure.
What are your terms of service?
Please read our terms of service here.